Return Policy
Return Window
We accept returns within 30 days from the date of delivery.
Item Condition
Items must be unused and in their original packaging to be eligible for a return.
How to Initiate a Return
To start a return, please contact us at team@moses-world.madethis.app with your order number and reason for return, and we’ll guide you through the process.
Refunds
Once we receive and inspect the returned item, refunds are processed within 5–10 business days to your original payment method.
Return Shipping Costs
Shipping costs for returns are the customer’s responsibility, unless the item arrived damaged or incorrect — in those cases, we will cover the return shipping.
Questions? Email us at team@moses-world.madethis.app.